Route

We offer Route shipping protection to all of our customers. It is the responsibility of the buyer to purchase shipping protection at the time of placing your order. If your package is lost or stolen, we will help you file a claim with Route. If you choose to remove shipping protection from your order, and your order was lost or stolen, we will not provide a replacement or refund of your items under any circumstances. By removing shipping protection, you hereby agree to assume responsibility if your package is lost or stolen. Chaos Fragrances is not liable for lost or stolen items and all claims will need to go through the shipping carrier.