Kilian Straight To Heaven

Please read this page in its entirety before placing an order with us. Any and all email inquiries containing these questions will be directed to this page.

Q: Do you ship to Canada?

A: Yes, we do. However, it is the buyers responsibility to incur any and all fees, tariffs, import costs, etc. Chaos Fragrances LLC will not be held liable to pay these charges.

Q: Are your fragrances authentic? How are the decants so cheap?

A: Yes, we can guarantee that all of our fragrances are 100% authentic. We have built a business around locating the best fragrance deals online and sharing them with our audience. The best deals always sell out quick, we spend hours per day scouring all of the major suppliers looking for the best prices. Using this I am able to pass the savings on to you when it comes to sampling a fragrance before you buy a full bottle. No markups, no price gouging. All fragrance decants are transferred directly from the retail bottle into the glass decant, and then sealed and shipped to you. All decants are filled with a small air gap to allow for expansion during shipping, the amount ordered will still be accurate. All of our fragrances are purchased brand new, and are guaranteed to be 100% fresh. Chaos Fragrances LLC rebottles the original fragrance directly from the manufacturer's bottle into smaller samples/decants. Samples/decants do not come in the original manufacturers packaging.

Q: My sample/decant was damaged, lost or stolen! Now what?

A: We package each decant by hand and do our best to make sure it is protected. However, sometimes USPS has other plans. If your decant arrived broken or experienced leaking, contact us and we'll refund or replace your order ASAP. 

We offer Route shipping protection to all of our customers. It is the responsibility of the buyer to purchase shipping protection at the time of placing your order. If your package is lost or stolen, we will help you file a claim with Route. If you choose to remove shipping protection from your order, and your order was lost or stolen, we will not provide a replacement or refund of your items under any circumstances. By removing shipping protection, you hereby agree to assume responsibility if your package is lost or stolen. Chaos Fragrances is not liable for lost or stolen items and all claims will need to go through the shipping carrier.

Q: When will my order ship?

A: For decant orders, we do our best to have everything filled and ready to be shipped either same day or next business day. However, during periods of high volume sometimes this may extend the time to process your order. Please allow a couple business days for your items to ship.

It's important to monitor your spam/junk email folder. If you haven't received an email with tracking information, it likely ended up there.

Q: Can I change my order?

A: For decant orders, we start processing your order as soon as we receive it to provide the quickest turnaround time we can. If your order has been shipped, we can not cancel or refund your order under any circumstances. Please double check your cart before placing your order as cancellations are not guaranteed.

Q: Can I return my sample/decant?

A: Our decants are offered in glass bottles with a screw on atomizer. Thus, they are not tamper resistant. Due to this, we do not accept returns under any circumstances. Please double check your cart before placing your order. The idea of purchasing a sample is to determine if you like the scent before committing to buying a full bottle, so we can not accept returns if you don't like the fragrance. Any and all requests to return your decant(s) will be denied with no exceptions.